FAQ
1. How to track my order?
After your order is shipped, we will send a tracking number and logistics query link to your registered email. You can check the real-time logistics status through the link at any time.
2. What if I receive a wrong or defective product?
Please take photos or videos to record the product status and contact our customer service within 48 hours after receiving the goods. We will verify the problem and provide refund, reshipment or discount compensation solutions for free.
3. Can I change my shipping address after placing an order?
You can contact customer service to modify the address within 24 hours of order placement. Once the order is shipped, address modification is not supported, please confirm the address carefully before payment.
4. Why is there a color/size difference in the product?
All products are shot in kind, affected by mobile phone/computer screen resolution and manual measurement errors, slight color and size differences are normal, which do not affect the normal use of miscellaneous products.
5. How long can I get my refund?
After we confirm and approve your refund application, the refund will be issued within 3–5 working days. The specific arrival time is subject to your payment platform’s processing progress.