Return & Refund Policy
1. Return Eligibility
We accept returns and exchanges within 30 days of delivery for most miscellaneous store products. Eligible items must be unused, unwashed, in original packaging, and in resalable condition. Defective, damaged, or wrong items received can apply for free return or full refund without return shipping fees.
2. Non-Returnable Items
For hygiene and safety reasons, some daily miscellaneous goods, disposable items, and personal use products are non-returnable once opened or used. Clearance items are final sale and cannot be returned or exchanged.
3. Refund Process
Once we receive and inspect your returned items, we will process your refund within 3–5 business days. The refund will be credited to your original payment method. Shipping fees and handling fees are non-refundable for voluntary customer returns.
4. Damaged & Missing Items
If your order arrives with damaged, defective, or missing items, please contact our customer service within 48 hours after delivery and provide photos/videos as proof. We will offer a full refund, partial refund, or free reshipment solution.